Welcome to Alvéra. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General Information

This website is operated by Alvéra. Throughout these Terms, the words “we,” “us,” and “our” refer to Alvéra. We reserve the right to update, change, or replace any part of these Terms at our discretion. Any updates will take effect immediately upon being posted on our website.

2. Eligibility

To make a purchase from our store, you must be at least 18 years old or have the consent of a parent or legal guardian. By placing an order, you confirm that all information you provide is accurate, complete, and up to date.

3. Orders and Payments

All prices are displayed in the currency selected at checkout and include applicable taxes where required. Orders must be paid in full before they can be processed and shipped. We accept the payment methods available at checkout. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including cases of suspected fraud, unauthorized transactions, or pricing errors.

4. Shipping and Delivery

Orders are generally processed within one to three business days after payment has been confirmed. Standard delivery usually takes eight to thirteen business days, depending on the destination. You will receive a tracking link by email once your order has been dispatched. Delivery times are estimates only and cannot be guaranteed. We are not responsible for shipping delays caused by customs, carriers, strikes, or other circumstances beyond our control. The risk of loss passes to you once the order has been handed over to the carrier.

5. Right of Withdrawal for EU Customers

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within fourteen days of receiving your order, without giving any reason. To exercise this right, you must notify us in writing within the withdrawal period. You are required to return the product to us within fourteen days of informing us of your decision to withdraw. We will process your refund within fourteen days of receiving the returned goods, using the same payment method that you used for the original purchase.

6. Returns and Refunds

We accept returns within fourteen days of delivery provided that the items are unworn, unused, and in their original packaging. Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect. Refunds will be issued to the original payment method within five to ten business days after we have received and inspected the returned item. For detailed instructions, please see our Shipping & Returns Policy.

7. Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, you must contact us immediately. In such cases, we will cover the return shipping costs and issue either a full refund or a replacement, depending on your preference. This does not affect your statutory rights.

8. Product Information and Availability

We make every effort to ensure that product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct them at any time. If an error is discovered after you have placed an order, we reserve the right to cancel the order and issue a full refund.

9. Product Care and Liability

Our jewelry is designed for everyday wear but must be handled with care. Please follow our Care Instructions to maintain the quality of your pieces. We are not liable for damage caused by misuse, neglect, or unauthorized alterations. Nothing in these Terms excludes or limits our liability for defective products, intent, gross negligence, or any rights that you are entitled to under applicable consumer protection laws.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Alvéra and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or use any of our intellectual property without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages that result from the use of our website or the purchase of our products. This limitation of liability does not apply to cases of fraud, intent, gross negligence, or defective products as defined under applicable consumer protection laws.

12. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy. By using our website or purchasing from our store, you consent to the collection, processing, and storage of your personal data in line with the General Data Protection Regulation (GDPR) for EU customers and other applicable data protection laws.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Austria. If you are a consumer within the European Union, you also benefit from the protection of any mandatory provisions of the laws of your country of residence. In the event of a dispute, the competent courts of Vienna, Austria will have jurisdiction, unless mandatory consumer laws provide otherwise.

14. Contact Information

If you have any questions about these Terms, please contact us at [your email address].